Colette | Poetry Vibe
Colette
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Hours of Operation

CATEGORY

life

Views: 78

When you have a business or even go to a business establishment, there are “Hours of Operation.” Meaning, a time from which the business is open, until the time they close.  

As the owner of a business, you decide which hours you want your business to run. For example, if you have a hair salon, and you list your hours of operation between 10 am to 6 pm, then those are your hours of service.

Here’s the problem I want to address. Why is there a cutoff time before the cutoff time, when the cutoff time should be exactly at the closing hour listed?

I’ve seen this happen even with most government offices like City Hall, or the DMV… where there are no new tickets or numbers given out and no walk-ins will be seen within the last 30 minutes or so.  
That gives the staff time to finish with those already in there waiting within the last 30 minutes.

Now let’s talk about some restaurants as well. And when it comes to restaurants, the hours of operation applies the same here. If the restaurant is open for business from 10 am to 10 pm, then there should NOT be a problem if a guest comes in at 9:50 pm, because it is still between the operating hours.

However, in some cases it is a problem with the staff, servers, and or cooks saying they are wrong for coming in “this” late.  
Some people feel like those people won’t get the best service or the best food coming in 10 minutes before closing, but is that fair? Might I add, it is still during the hours opened.

To me, I understand everybody's tired at this point and wants to get home, but you should not take it out on the customer. Because truth be told, you are in the business to make money, so why have a problem when money come through the door? Also keep in mind, you can't be done, cleaned up, everything put away, floors swept, mopped and out the door at the same time you are closing. 

Or, if you close at 10 pm and you choose to close the kitchen early, then you should state on your website that the kitchen closes 30 minutes before the restaurant closes, and no new orders will be taken after 9:30.  
That can prevent someone from driving 20 minutes to get there and be turned away and refused service even though they got there during your hours of operation listed.

What do you think? Are Hours of Operation really being effective?  
Do you feel cutoff times are fair and reasonable before the actual closing time? And tell me, what is the purpose of Hours of Operation if it comes with alterations, limitations and stipulations? 

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COMMENTS

 

love_supreme says:

Excellent write.

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